Privacy Policy

Website & Enquiry Information

When you visit our website or contact us, we may collect:

• Name, email address, and phone number (including WhatsApp)
• Messages and enquiry details you send us
• Technical data such as IP address, browser type, and pages viewed

Client Information

When you engage our services, we collect:

• Business name, address, and contact details
• Email addresses and phone numbers
• Billing information and payment details
• Domain and hosting configuration details
• Customization requirements and preferences

Application Usage Data

We automatically collect certain technical information:

• IP addresses and device information
• Browser type and version
• Operating system information
• Pages visited and time spent
• Application performance metrics
• Error logs and diagnostic data

Client Business Data

Your applications may contain business data such as:

• Customer information and contact details
• Order and transaction records
• Financial information and invoices
• Product and service details
• Business communications and notes

Security Measures

We implement industry-standard security measures:

• SSL/TLS encryption for data transmission
• Regular security audits and updates
• Access controls and authentication systems
• Regular data backups and disaster recovery
• Employee training on data protection

We Do Not Sell Your Information

We never sell, rent, or trade your personal information to third parties.

Limited Sharing

We may share information only in these circumstances:

• Service Providers: Third-party services necessary for operations (hosting, payment processing)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfer: In connection with merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety

Access and Correction

You have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to processing of your information
• Request data portability

Data Subject Requests

To exercise your rights, contact us at:

Essential Cookies

We use essential cookies for:

• Application functionality and security
• User authentication and session management
• Preference settings and customization

Analytics Cookies

We may use analytics to improve our services:

• Anonymous usage statistics
• Performance monitoring
• Error tracking and resolution

Retention Periods

• Client Information: Retained for duration of service relationship + 7 years
• Financial Records: Retained for 7 years as required by law
• Technical Logs: Retained for 90 days
• Client Business Data: Retained until client requests deletion or service termination

Responsible party

The responsible party for personal information processed in connection with this website and our services is Custom Application (customapplication.co.za). For privacy requests, contact privacy@customapplication.co.za or info@customapplication.co.za.

Lawful processing

We process personal information only where permitted under POPIA, including:

• Your consent, where required
• Contractual necessity (to provide or quote for our services)
• Compliance with law
• Legitimate interests (e.g. security, service improvement), where your rights do not override those interests

Your rights under POPIA

You may request access to, correction or deletion of your personal information, object to certain processing, withdraw consent where applicable, and lodge a complaint with the Information Regulator if you believe your rights have been infringed.

Other laws

Where applicable, we also have regard to the Consumer Protection Act and, for international clients, requirements such as the GDPR.